Terms & Conditions

Introduction

This agreement comprises the legally binding terms for your use of the LetUsBook Services. You are only authorized to use the LetUsBook services if you agree to abide by all the applicable laws and to this agreement detailed here. We urge you to read and comprehend it fully before using our website. By using the LetUsBook Services, you agree to abide by the agreement, whether you are a visitor (which means that you simply browse the LetUsBook site) or you are a member (which means that you have registered with LetUsBook). If you do not agree with any of these terms, you cannot avail of any of the LetUsBook Services and you should leave the LetUsBook site immediately. If you wish to become a member and to avail the services within, you must read this agreement and indicate your acceptance during the sign-up process.
The term 'authorized user' would include any person, whether an individual or a legal entity who has subscribed to the services of LetUsBook, and to whom the access is restricted by the use of a sign in user name and a password. It is the responsibility of the user to safeguard the user name and password to avoid unauthorized access to LetUsBook. LetUsBook will not be responsible for any costs, consequences or damages caused to any persons or entities due to any unauthorized use of the services offered by LetUsBook, including access of the said services by an unauthorized user using the user name and password of an authorized user, regardless of whether such unauthorized user is known to the authorized user.

Eligibility

LetUsBook services are available to all individuals who are 18 years of age or more. LetUsBook reserves the right to verify the age of its registered users. LetUsBook has the right to hold or terminate your use of LetUsBook services with or without a reason. No one can use the services of LetUsBook without signing up.

Engagements and facilities

LetUsBook provides services for engagement organizers and facility owners who want to manage the bookings through LetUsBook. Service is also indirectly extended to members who use the services of event organizers and facility owners.

Organizers and members

Member is any individual who sign-up with LetUsBook. Organizer is a member who creates an organization within LetUsBook at the time of sign-up to manage bookings of engagements or facilities. A member can sign in as a user or an organizer. Organization member is an individual who becomes a member of an organization to avail the services provided by that organization.

Wallet based accounting

LetUsBook uses wallet system to manage all its financial transactions. Every member will have a wallet within LetUsBook that act as a bank account. All the incoming money to a member is first credited to the member wallet and only then it is used for any services thereafter. This means if there is a due in the wallet, it will be automatically be paid off when crediting the money and only the rest is available for further transactions. Members can credit their wallet using cash, online card payment or direct transfer. Online card payment will have a transaction convenience fee as mentioned in our ‘Pricing’ page. Any refund from organizers also first goes into member wallets and from their organizations can issue an offline refund to members or members can request an online refund from LetUsBook. Member wallets are not allowed to keep money that is more than a reasonable limit decided from time to time by LetUsBook. Refund request from member wallets are scrutinized before authorizing and in most cases refund from member wallets are approved only if there were recent refunds from organizers.

Organizers Terms

LetUsBook offers organizers an online application to help them manage the booking of their engagements and facilities, to sell tickets and or sessions to its members.
Only the member of an organization and the organizer are entering into an agreement when a LetUsBook member becomes a member of an organization. LetUsBook advises organizers to clearly indicate its terms and conditions with its members on their home page within LetUsBook to avoid any ambiguity regarding their services and limitations. LetUsBook is only a platform connecting an organizer and its members. There is no service agreement between members and LetUsBook whatsoever.
LetUsBook provides functions needed to manage bookings of events and activities and bookings of sessions for facility owners. In the course of managing the bookings, engagement organizers and facility owners have to collect information of the members of their organizations such as names and bank details to facilitate bookings and any refund. Such information is under the protection of the organizers and hereby they agree to protect them for the sole use of their organization. Organizers are here by agreeing not to disclose or distribute the information of their members to any third party.

Organizer’s responsibilities

Clearly mention their terms and conditions of their engagements and facilities on their page on LetUsBook. LetUsBook will not verify the authenticity of these terms and conditions.
Provide valid and accessible contact information including land line number, mobile number and Email ID to their members to help them contact the organizer in case of need.
Organizers must maintain their information accurate and up to date on their page on LetUsBook.
Organizers should not put objectionable text or images on any of their pages on LetUsBook that LetUsBook found as ‘objectionable’. No dispute is entertained with respect to the definition of ‘objectionable’ as defined by LetUsBook. Such text and images should be immediately removed failing which the services to the organizer may be disabled or permanently stopped.
Organizers should not upload member data that is not theirs. Also, organizers should not add any member as members of their organization without going through an OTP process with the member.
Organizers should not book tickets or sessions for their members without their permission.
Organizers should not perform any member functions on member’s behalf without their permission.
In the case of facilities, organizer is agreeing to use LetUsBook as the only application that they use to manage their bookings. Organizers are not allowed to sell sessions outside LetUsBook that conflicts the availability status of the sessions thereby causing grievances to members. In the case of engagements, organizers are allowed to publish their engagements with other service providers. However, a ticket that is sold through LetUsBook should be considered as a legitimate ticket and should be accepted at the venue if not cancelled and informed to the member.
In the case of facilities, organizers must maintain accurate information of the availability of their facilities to minimize distress to members.
Any refund that members are eligible must be refunded as soon as possible. Offline refund to members from member wallet is not mandatory.
The organizers must inform LetUsBook as soon as possible about unavailability or malfunctions of the LetUsBook web site.

Ticket despatching
Tickets are always despatched to members email inbox in the form of QR code.

Payment and Fees
Our payment and fees are clearly given on our pricing page.

Change of an engagement
Organizers can change or cancel an engagement at their discretion without any liability on the side of LetUsBook. Members of an organization cannot hold LetUsBook liable for any loss, material or money, arising from such incidents. Any refund eligible or claimed must be obtained from the organizer and not from LetUsBook though the refund is credited to member wallets from where members can request an offline refund from organizers or an online refund from LetUsBook. LetUsBook will duly inform members about the change in dates, timings, and or venues of engagements as published by the organizers.

Termination by organizations
Organizers can terminate their contract with LetUsBook at any time by contacting LetUsBook’s customer service. All the open engagements must be closed by the organization. All the facility bookings must be cancelled by the organization. The remaining money on organization wallet will be credited to their bank account within next 10 business days from the day of termination.

Termination by LetUsBook
You agree that LetUsBook may terminate your organization account at any time with a reason that may or may not directly relate to the organization. Organization has no right to question the decision taken by LetUsBook. In the case of such a decision, LetUsBook should not be held liable for any loss that may arise for organization or its members. Organization will be given both email and India mail notification in speed post in case of a termination. The organization must close all the outstanding engagements and close all the open facility bookings within a reasonable time frame not less than 30 calendar days from the time the organizer receives our speed post and refund its members what they are eligible. The organization wallet balance will be refunded after accounting for all the outstanding dues within ten business days from the day of termination.

Reinstating the organization account
Organization account can be reinstated with the consent of LetUsBook and the organization setup fee has to be paid again.

Member Terms

Member is any individual who is signing up with LetUsBook.
Member must maintain their correct profile data all the time.
In order to facilitate online refund from member wallets, they must maintain their correct bank information. LetUsBook assumes no responsibility of loss of money arising from providing wrong bank information in member profile. The organization in which members join as a member can see the wallet balance of members. If member does not agree with this they should not become member of LetUsBook. Member must be conversant with various fees mentioned on our pricing page. None of the member fees are refundable unless refunded under the sole discretion of LetUsBook. No complaint is entertained by LetUsBook regarding member fees.

Member responsibilities
Members must maintain their profile up to date and if possible add a profile photo also. The name, mobile number, bank information in particular and other information provided at LetUsBook site must belong to the member. LetUsBook take no responsibility to verify this information.
Members must clearly read and understand the terms and conditions of each organization in which they become a member. LetUsBook cannot and will not intervene in any dispute whether it is material or financial, that arises between a member and an organization and members here by agrees that they will not held LetUsBook liable for the reason for any such dispute.
Members must keep track of transactions that are happening on their wallet. Any dispute must first be raised with the corresponding organization if it is organization related else with LetUsBook within 30 calendar days. If member do not receive a satisfactory response from organizations they can reach LetUsBook for a possible resolution. In any case, raising a dispute with organization or LetUsBook should happen within 30 days from the time of the transaction.

Cancellation or non-availability of services by organizers
The organizers may cancel or make services unavailable to members at any time with or without notice to its members and LetUsBook should not be held liable for any loss, time or money, to members arising from such actions of organizations.

Membership setup fee
Membership setup fee mentioned on our pricing page is due after six months from the time of registering. Member must make sure their wallet has sufficient balance to pay for this fee any time after this stipulated time as the system will keep trying to charge the member this fee every day until successful. Complaints arising from non-availability of wallet balance, as a result of the system charging the member its setup fee due, for other services that member had planned with their wallet balance is not entertained.

Payment and fees
Our various fees for members are given on our pricing page. None of the fees that members pay to LetUsBook is eligible for a refund unless refunded under the sole discretion of LetUsBook.

Intellectual Property Rights

You agree that LetUsBook owns all rights to the code, databases, visual-design and layout of the Service.
LetUsBook claims no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours.
You may not use any robot, spider, other automated device, or manual process to monitor or copy any Content from the Service.
You may not resell, duplicate or reproduce or exploit any part of the Service without the written consent permission of LetUsBook.
You may not duplicate, copy, or reuse any portion of the visual design or layout of the Service without the prior written permission of LetUsBook.

Information Disclosure

To the extent required or permitted by law, LetUsBook may also collect, use and disclose personal information in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.

Disclaimer of Warranties

You understand and agree that the LetUsBook services are provided on an "AS IS" and "AS AVAILABLE" basis and that the LetUsBook does not assume any responsibility for prompt or proper delivery of services. LetUsBook does not warrant that its websites will operate error-free or free of computer viruses or mal-functioning or harmful mechanisms. All the contents of website are only for general information or use. Such information does not constitute advice and should not be relied upon in making or derived decisions. Any specific advice or replies to queries in any part of the website are the personal opinion of users and are not subscribed to by LetUsBook. This website assumes no responsibility for the accuracy or existence of any communications between users. LetUsBook expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
LetUsBook makes no warranty that the services will meet your requirements, service will be uninterrupted, timely, secure or error-free. Certain links on website lead to resources located on servers maintained by third parties over whom LetUsBook has no control or connection, business or otherwise as these sites are external to this website you agree and understand that by visiting such sites you are beyond this website. LetUsBook therefore neither endorses nor offers any judgment or warranty and accepts no responsibility or liability for the authenticity/availability of any of the goods/services/or for any damage, loss or harm, direct or consequential or any violation of local or international laws that may be incurred by your visit and/or transaction/s on these sites.
Any material downloaded or otherwise obtained through the use of this website is done at your discretion and risk that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

Limitation of Liability

You agree that LetUsBook shall, in no event, be liable for any consequential, incidental, indirect, special, punitive or other loss or damage whatsoever or for the loss of business profits, business interruptions, computer failure, loss of business information, or other loss arising out of or caused by your use of or inability to use this website, even if LetUsBook has been advised of the possibility of such damage. The Venue, event organizers, events services 'marketplace' information provided on LetUsBook are added by members. LetUsBook doesn't verify, claim or guarantee authenticity of such information. LetUsBook is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. LetUsBook have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. LetUsBook makes no representations or warranties as to the completeness or accuracy of Information contained on the website. The service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, you agree that LetUsBook shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the LetUsBook. You further acknowledge that LetUsBook's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by you for services during the period damages occurred. In no event shall the LetUsBook be liable for any special or consequential damages, loss or injury.

Indemnity

You agree to indemnify and hold LetUsBook and its subsidiaries, and each of their directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable attorney's fees, arising out of or in connection with any User Content, any Third Party Applications, Software or Content you post or share on or through the website (including through the Share Service), your use of this website, your conduct in connection with this website or with other users of the website , or any violation of this Agreement or of any law or the rights of any third party.

Applicable Laws

All matters relating to your access to and use of the LetUsBook site shall be governed by the laws of the Republic of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Thiruvananthapuram, India in all disputes arising out of or relating to the use of LetUsBook. Use of LetUsBook is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.
Contact
LetUs Group of Initiatives
TC 30/71(2), Wisdom Gardens, Vivekandapuram, Peroorkada, Thiruvananthapuram,
Kerala 695005
India
0889-128-0386 (Office)
0889-128-0386 (Mobile)